Highly Trained, Always Available

Our break-fix maintenance service provides A&O IT managed service clients with access to an unrivalled global team of ultra-responsive and highly skilled dispatch engineers. Available 24/7 and local to your business wherever you are located, we can be on site to quickly resolve your business IT problems.

Real-Time Support

Using accredited A&O IT local engineers means we can be ultra-responsive for our IT managed services clients. Our dedicated service desk has complete visibility of every engineer and tracks tickets against agreed SLAs.



FieldView, our real-time global service management system, provides a centralised control system for every ticket, every engineer and our performance against client Service Level Agreements. You have complete visibility of our service for your business.


Our Service Commitment

Our end user support services have four client-focused goals.

Service Level Agreements

Every engineer is measured against the Service Level Agreements for your business.

A Consistent Service Globally

Your business will received consistent, high quality end user support wherever you are located.

Global Compliance

Every engineer is trained to have a unique insight into your IT support requirements.

Local Language Support

Our engineers speak local language and technical English.

Intelligent Software Solutions

A&O IT has developed unrivalled real-time global service management and training platforms for our clients and partners.