Highly Trained, Always Available

Our break-fix maintenance service provides A&O IT managed service clients with access to an unrivalled global team of ultra-responsive and highly skilled dispatch engineers. Available 24/7 and local to your business wherever you are located, we can be on site to quickly resolve your business IT problems.

Real-Time Support

Using accredited A&O IT local engineers means we can be ultra-responsive for our IT managed services clients. Our dedicated service desk has complete visibility of every engineer and tracks tickets against agreed SLAs.

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FieldView

FieldView, our real-time global service management system, provides a centralised control system for every ticket, every engineer and our performance against client Service Level Agreements. You have complete visibility of our service for your business.

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Our Service Commitment

Our end user support services have four client-focused goals.

Service Level Agreements

Every engineer is measured against the Service Level Agreements for your business.

A Consistent Service Globally

Your business will received consistent, high quality end user support wherever you are located.

Global Compliance

Every engineer is trained to have a unique insight into your IT support requirements.

Local Language Support

Our engineers speak local language and technical English.

Intelligent Software Solutions

A&O IT has developed unrivalled real-time global service management and training platforms for our clients and partners.