Service Excellence From On-Site Engineers

A&O IT has a global engineer network supporting our IT managed services clients 24/7. Our global engineering workforce supports hundreds of services calls a day, managed centrally through our real-time global service management system – FieldView.

Reliable, Consistent Support

Our experienced team of full time engineers work on location with our IT managed services clients to proactively manage and monitor their IT networks. We offer an engineer backfill service to ensure your IT support team is always fully resourced and has consistent coverage across your business.

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FieldView

FieldView, our real-time global service management system, gives our engineers complete visibility on their clients’ live cases, agreed processes, SLAs, service desk requests and performance reporting. Every engineer is trained to be ultra-responsive to client needs and to focus on ensuring maximum user uptime and productivity.

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Our Service Commitment

Our end user support services have four client-focused goals.

Service Level Agreements

Every engineer is measured against the Service Level Agreements for your business.

A Consistent Service Globally

Your business will received consistent, high quality end user support wherever you are located.

Global Compliance

Every engineer is trained to have a unique insight into your IT support requirements.

Local Language Support

Our engineers speak local language and technical English.

Intelligent Software Solutions

A&O IT has developed unrivalled real-time global service management and training platforms for our clients and partners.