Keeping Your Business Users Happy

A&O IT’s remote Help Desk support ensures that your business users have access to ultra-responsive and highly-skilled support engineers wherever they are 24/7. Using the latest secure remote access tools A&O IT can resolve problems within agreed SLAs with minimal disruption to your users.

Stressless IT Support

As part of A&O IT’s managed service we can enable remote access to business user devices. Laptop won’t connect to an external display? Trouble connecting to a printer? Password attempts exceeded? With remote access our service desk and field engineers can take control and resolve IT problems quickly for any member of your team anywhere. Taking the stress out of IT problems fast.

AO_SERVICES_Stressless_IT_Support_695X390.jpg

Automated Help Desk

Our service desk teams manage hundreds of support tickets each week. Every ticket raised is logged, prioritised against SLAs, and tracked until resolved either automatically, remotely or by a dispatch engineer. Our clients have complete visibility of every ticket logged by their business users and real-time resolution management reporting gives full transparency on the quality and speed of our support service.

AO_SERVICES_Automated_Help_Desk_695X390.jpg

Why A&O IT For Managed Services

Business excellence, customer focus and continuous improvement - all reasons why A&O IT is your trusted partner for IT managed services.

Global Support, Local Delivery

Recognised track record in global service delivery in more than 100 countries.

Improved Productivity And Reduced Risk

Remote fix and unrivalled 24/7 break-fix support coverage will keep your business running and your end users happy.

Improved Service At Lower Cost

Consistent SLA delivery, competitively priced and aligned with your business challenges: costs, risks and customer satisfaction.

Our IT Managed Services