Keeping Your Business Users Happy
A&O IT’s remote Help Desk support is operated globally on a 24/7 basis that ensures your business users have access to ultra-responsive and highly-skilled support engineers whenever, and wherever, they are needed. Using the latest secure remote access tools, A&O IT can resolve problems within your agreed Service Level Agreements with minimal disruption for your users.
Stressless IT Support
As part of A&O IT’s managed service, we can enable remote access to business user devices. Laptop won’t connect to an external display? Trouble connecting to a printer? Password attempts exceeded? With remote access, our service desk and field engineers can take control and resolve IT problems quickly for any member of your team, anywhere. We take the stress out of IT problems fast.
Automated Help Desk
Our IT service desk teams manage hundreds of support tickets each week. Every ticket raised is logged, prioritised against your Service Level Agreements and tracked until resolved either automatically, remotely, or by a dispatch engineer. Our clients have complete visibility of every ticket logged by their business users and real-time resolution management reporting gives full transparency on the quality and speed of our support service.
Global Support, Local Delivery
Recognised track record in global service delivery in more than 100 countries.
Improved Productivity And Reduced Risk
Remote fix and unrivalled 24/7 break-fix support coverage will keep your business running and your end users happy.
Improved Service At Lower Cost
Consistent SLA delivery, competitively priced and aligned with your business challenges: costs, risks and customer satisfaction.