Ensuring Your IT Just Works

A&O IT’s dedicated global service desk supports some of the world’s largest brands and outsourcers 24/7. Offering support, remote access and acting as a single point of contact, we seamlessly handle incidents and service requests for our clients wherever they are located.

Intelligent Support

Working closely with our on-site and dispatch engineers and service delivery team, our service desk manages and delivers new services for our clients. Using TrainView, our service desk and engineers have a complete understanding of every client project and supporting SLAs.

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FieldView

Using FieldView, our clients can electronically submit incidents and requests to our service des. Our service desk and field engineers have a real-time view of all live issues and take an ultra-responsive approach to resolving all incidents quickly and within agreed SLAs.

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Why A&O IT For Managed Services

Business excellence, customer focus and continuous improvement - all reasons why A&O IT is your trusted partner for IT managed services.

Global Support, Local Delivery

Recognised track record in global service delivery in more than 100 countries.

Improved Productivity And Reduced Risk

Remote fix and unrivalled 24/7 break-fix support coverage will keep your business running and your end users happy.

Improved Service At Lower Cost

Consistent SLA delivery, competitively priced and aligned with your business challenges: costs, risks and customer satisfaction.

Our IT Managed Services