Ensuring Your IT Just Works
A&O IT’s dedicated global service desk supports some of the world’s largest brands and outsourcers 24/7. Offering support, remote access and acting as a single point of contact, we seamlessly handle incidents and service requests for our clients wherever they are located.
Working closely with our on-site and dispatch engineers and service delivery team, our service desk manages and delivers new services for our clients. Using TrainView, our service desk and engineers have a complete understanding of every client project and supporting SLAs.
Using FieldView, our clients can electronically submit incidents and requests to our service des. Our service desk and field engineers have a real-time view of all live issues and take an ultra-responsive approach to resolving all incidents quickly and within agreed SLAs.
Global Support, Local Delivery
Recognised track record in global service delivery in more than 100 countries.
Improved Productivity And Reduced Risk
Remote fix and unrivalled 24/7 break-fix support coverage will keep your business running and your end users happy.
Improved Service At Lower Cost
Consistent SLA delivery, competitively priced and aligned with your business challenges: costs, risks and customer satisfaction.
Our global service desk is a hub of activity. Managing incidents, planned work and outages, our service desk plays a pivotal role in ensuring seamless and consistent support for your business everywhere.
Identify IT network issues before they become a problem with continual maintenance and monitoring of your network. Reduce infrastructure and support costs, mitigate risks and improve productivity.
Hosting & Infrastructure
A&O IT's cloud-based network and infrastructure services offer a complete solution for your business. From design and configuration to management of hosting environments.
A complete real-time inventory management and support service for all software across your business. Remote management of updates and fixes backed by engineer support wherever you are located.
A&O IT uses the SolarWinds® N-central secure remote management tool to monitor, map and interact with your network and identify and resolve issues before they can impact your business.
User Access Management
Keep control of who can access your business. A&O IT can manage device and system administration rights and blocks ensuring your employees only access what they need, when they need it.
Gain visibility and control of your printing with our managed print services. A&O IT can manage your printers remotely to improve hardware lifespan, reduce print costs and ensure your team doesn't run out of ink or toner.
Remote IT Support
A&O IT remote support tools enable us to connect to your IT systems in isolation ensuring maximum up-time for your business. We support you to carry on with your work whilst we quietly get on with ours in the background.