Ensuring Your IT Just Works
A&O IT’s dedicated global service desk provides the same excellent IT support to our small and medium-sized business clients as we do to our global business partners. Our 24/7 IT support desk offers continuous support, remote access and acts as a single point of contact for all your IT needs. We seamlessly handle incidents and service requests for our clients wherever they are located.
Working closely with our on-site and dispatch engineers and service delivery team, our 24/7 service desk manages and delivers new IT services for our clients. Our TrainView software enables our service desk and engineers to have a complete understanding of every client project and its supporting Service Level Agreements.
Our FieldView software enables our clients to report incidents and requests online to our service desk. Our IT service desk and field engineers have a real-time view of all live issues and take an ultra-responsive approach to resolve all incidents quickly and within agreed a client’s agreed Service Level Agreement.
Global Support, Local Delivery
Recognised track record in global service delivery in more than 100 countries.
Improved Productivity And Reduced Risk
Remote fix and unrivalled 24/7 break-fix support coverage will keep your business running and your end users happy.
Improved Service At Lower Cost
Consistent SLA delivery, competitively priced and aligned with your business challenges: costs, risks and customer satisfaction.