Planning Your IT Service Transition
A&O IT has a wealth of experience and over the years has configured, installed, upgraded and removed hundreds of IT assets, working with some of the most recognised brands in the retail, finance and manufacturing industries across the world. Each of these clients, no matter what the size, will go through a period of service transition to ensure the success and smooth transition of a project.
Onboarding New Clients
Service transition is an important element of any new project. At A&O IT we understand that each client project is unique and therefore requires a period of onboarding to determine the processes, timescales, and reporting requirements. We take time to understand your business needs, agree SLAs, introduce our teams and procure any tools or equipment needed, so we can get started on your project.
A&O IT believes in an open project reporting and full transparency for our clients. With our FieldView global service management system you can track your project against plan in real-time. Our goal is an excellent service on time and on budget.
Scoping Your Project
Detailed on-site analysis and scoping of your requirements with comprehensive project plans. We'll manage storage and logistics management of your new IT assets.
We'll plan and implement set-up and configuration of all hardware and devices prior to installation on-site or deployment across your business.
Installation And Testing
We'll install all hardware and devices and then test and evaluate. Unwanted IT assets will be disposed of using environmentally compliant recycling with Tes-amm.
Your team will be fully trained. All licences, warranties and documentation are handed over and ongoing support and maintenance will be operational, if required.
IT Service Transition
A&O IT has a comprehensive onboarding process for every new client project. This involves knowledge acquisition, procurement, analysis and agreement of SLAs.
Full visibility of what IT software and hardware across your IT network. A complete audit on all IT assets from network infrastructure to servers, switches, all wireless access points, software and hardware.
Deploy large scale projects with minimal disruption to the day-to-day running of your business. Using our unique software, FieldView, we can offer daily updates as well as scheduling and coordinating deployments globally and locally.
IT Migration Projects
A&O IT has an expert team globally and locally to manage complex IT migration projects with minimise business interruption and controlled risk.