Global Service, Local Delivery

Through robust service delivery, cost effective IT solutions and a seamless, consistent international service, our teams of local experts deliver global IT solutions that make a positive impact to your business profitability.

Why A&O IT For Managed Services

Business excellence, customer focus and continuous improvement - all reasons why A&O IT is your trusted partner for IT managed services.

Global Support, Local Delivery

Recognised track record in global service delivery in more than 100 countries supporting some of the world's largest brands.

Improved Productivity And Reduced Risk

Unrivalled remote fix and 24/7 break-fix support coverage will keep your business running and your end users happy.

Improved Service At Lower Cost

Consistent SLA delivery, competitively priced and aligned with your business challenges: costs, risks and customer satisfaction.

Meet The A&O IT Team

A great team of people who believe in excellent customer service and deliver tangible business benefits for our clients and partners.

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Why A&O IT Delivers For Our Outsourcing Partners And Clients

We Build Relationships

At A&O IT we always start a client project with a knowledge acquisition phase. Taking time to understand your current service offerings and agreeing how this will be delivered is key to the success of your project.

We're An Expert Team

Any engineer who works on your project will be fully trained and briefed on the project using our unique software, TrainView. This allows our engineers to be fully integrated within your business and to hit the ground running.

Stressless IT Migration

We remove the stress of managing migration projects by taking responsibility of everything: from procurement of parts to logistics coordination and distribution wherever your business operates – locally and globally.

Global Companies Choose A&O IT

At A&O IT we recognise that local support for global businesses matters. That's why we have built a network of 200 accredited partners across 102 countries, each with a dedicated team of highly-trained engineers. So your business teams receive the IT support they need wherever they are 24/7. It's why A&O IT is a preferred partner for global outsourcing providers.

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A&O IT Solutions

Delivered by a team focused on service excellence and delivering real value in IT service support across 102 countries.

Our Service Commitment

Our end user support services have four client-focused goals.

Service Level Agreements

Every engineer is measured against the Service Level Agreements for your business.

A Consistent Service Globally

Your business will received consistent, high quality end user support wherever you are located.

Global Compliance

Every engineer is trained to have a unique insight into your IT support requirements.

Local Language Support

Our engineers speak local language and technical English.

Service Excellence

Our clients are at the heart of everything we do. We tailor our services and solutions to the needs of our clients, ensuring we always deliver a consistently high service that will improve efficiency and reduce IT costs for your business.

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Global Control, Local Support

We have a proven track record in delivering global IT managed services across 102 countries. Our UK Head Office acts as our global Command Centre and we deploy a suite of intelligent global software management tools to support implementation of complex IT solutions, asset audits, and bespoke desk-top support services. Our field engineers have a complete view of their clients and can deliver a consistent and reliable service anywhere in the world.

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Our Commitment To Quality

Our high service standards, loyal team and flexible approach keep our outsourcing partners and clients returning to us again and again. Our IT solutions are developed in partnership with each client and are designed to reduce your IT costs over the lifetime of a contract. Our real-time reporting gives you control and visibility of the quality of the services we deliver.

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