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Extra support reduces risk and hassle 

Improve your current IT arrangements with specialist resources, including expertise, a responsive service desk and deep cyber knowledge. Free up your team’s time to better focus on core business.

Our service has been refined from: decades of learnings from supporting large organisations, ways of working from our fifty year heritage and worldwide resources. We offer support complementary to your in-house IT team.

Why your business needs our Packaged Services

Become more proactive with a co-managed approach to IT management and get extra security in a more threatening cyber environment.

Especially as a mid-market professional services company or medium sized business dealing with greater digital and remote working.

Covering multinational geographies

We support more than 130 countries and have offices in locations across the globe. There’s full operational control through the central management platform.

Free up your team’s time

Allow us to manage as much as you need in the background while your team focuses on other critical business. Our team of experts are available to support 24/7.

Local, reactive service support

Local engineers with the flexibility to help with incident and change management on an ad-hoc basis.

Deep security management

Business continuity underpinned by fifty years of experience in audit, analysis and updates.

Excellent customer satisfaction

Our team are passionate, driven by your feedback and focused on achieving business KPIs.

First-rate programme planning

Expert IT consulting and programme management to develop the capability of your team.

24/7 support, 365 days a year

50+ years' experience

1,000+ engineers globally

130+ countries covered

Our flexible Packaged Services

Here are some of our most popular packages, but we also give you the flexibility to design your own bespoke package so you get everything you need at an affordable rate.

The Vitals

Ideal for growing businesses

  • Unlimited Help Desk Support (9am-5:30pm Mon-Fri)
  • 24/7 remote network monitoring and End-Point Detection & Response
  • Patch management
  • Anti-Virus
  • Server backup
  • Server disaster recovery
  • Proactive health check and reporting
  • Named service delivery manager

The Uncut

Perfect for small and mid-sized businesses

  • Unlimited help desk support
  • 24/7 remote network monitoring and End-Point Detection & Response
  • Patch management
  • Anti-Virus
  • Server backup
  • Server disaster recovery
  • Proactive health check and reporting
  • Named service delivery manager
  • New starter & leaver device setup
  • User license management

The Bespoke

Tailored to your exact business needs

  • Unlimited help desk support
  • 24/7 remote network monitoring and End-Point Detection & Response
  • Patch management
  • Anti-Virus
  • Server backup and disaster recovery
  • Proactive health check and reporting
  • Dedicated service delivery manager
  • New starter & leaver device setup and user license management
  • Two Factor Authentication
  • Cyber Essentials Plus & vulnerability testing
  • Penetration testing
  • Email & application management
  • Monthly site visit

*All prices quoted are excluding VAT, based on a per month basis and are dependent on the number of users. Prices do not include initial setup cost.

Delivering a first class level of service

Our high service standards, loyal team and flexible approach keep our customers returning to us time after time.

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“A&O IT Group found our security and network issues in the first hour and created a better IT programme in days. I love how they report to us; showing how they’re keeping us secure and productive”

Alan Smith | Founder and Managing Director

Gate-a-Mation

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"For a fraction of the cost I expected, my IT worries have been totally taken away. No more failed data back-ups, no more out of date software licenses, no more systems without password protection."

Manns of Cranleigh

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"A&O IT Group's Packaged Services categorically removed our IT frustrations and worry around cyber security. For a very reasonable fixed monthly fee we have access to all the 24/7 support we need and can rest assured knowing our data is safe in the event of a cyber attack. A&O IT Group have also been fantastic in helping us transition from on-premise to the cloud."

Piers Cooke | COO

Commtel Ltd

FAQs

We’re already paying for one or more of the services contained in your packages. Can we tailor a package so we avoid paying for the same thing twice?

Of course. We are here to conquer your IT challenges and can either take charge of any existing services to simplify your IT management or we can tailor our package to meet your individual needs.

Do I need any IT people myself for A&O IT Group's Packaged Services?

No, A&O IT Group will manage everything for you, allowing you to focus on your core business.

Am I limited to what software I can use?

No, any configuration of software is possible with Packaged Services.

If I had a cyber-attack on my business, would my systems and data be protected?

Yes, providing the Packaged Services online or offline data backups have not been corrupted, it will be possible to reinstate the systems and data so you can continue trading.

Explore more from our IT Managed Services

Let's Talk

Our experts are here to help. Tell us a bit about you and your business and we’ll get back to you, or call us on:

+44 (0)1344 948 888

How can we help?