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A single point of contact for all your IT needs 

Our dedicated global service desk provides the same level of excellent IT support for our small and medium-sized business clients as it does for our global business partners. 

Designed to empower your team with flexible and scalable solutions, our 24/7 IT support desk offers continuous assistance, proactive monitoring, and a single point of contact for all your IT needs. We seamlessly handle incidents and service requests for you wherever you are located in the world, covering all time zones.

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Why your business needs our IT Service Desk support

Here whenever you need us

We’re ready for your call every hour of the day, every day of the year. The beauty of our flexible support is that it’s scalable, according to your requirements, so you get everything you need without paying for anything you don’t.

 

Flexible helpdesk support

From our extensive experience, we’ve learned that no two organisations have quite the same IT needs. That’s why we offer flexible support levels all the way from 1st line through to 3rd line.

 

Over 50 years’ experience

We’ve been running Service Desks since 1963 and have remained ahead of the curve ever since, thanks to our forward-thinking and agile approach.

 

XLAs over SLAs

SLAs often don’t tell the full story. (Answering the phone within five seconds isn’t much good if it then takes many days to fix the issue.) That’s why we believe in XLAs, driven by the overall end user experience.

 

Golden Ticket Process

Without the need for human input, our service desk ticketing process uses intelligent automated technical vetting and scheduling. An engineer is systemically allocated to an incident, based on skillset and location, reducing your wait and improving onsite response times.

 

‘Follow the sun’ service desks

A&O IT Group is based in the UK, but we also have fully-fledged multi-lingual service desks in India and the U.S, ready to support you in your local language.

 

24/7 SUPPORT, 365 DAYS A YEAR

50+ YEARS’ EXPERIENCE

98% AVERAGE SLA ON NEXT BUSINESS DAY SUPPORT

4 HOUR ONSITE SUPPORT SERVICES (SAME DAY SLA’S)

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Delivering a first class level of service

Our high service standards, loyal team and flexible approach keep our outsourcing partners and clients returning to us time after time.

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“A&O IT Group’s Service Desk support and fantastic team have taken a huge weight off of my shoulders. Knowing I have their uncompromising support whenever I need it allows me to focus on running my business and without needing to worry about employing any IT people. Thanks for conquering my IT challenges!”

OWNER

GATE-A-MATION

Our intelligent software solutions

Using many years of experience, we have developed two class-leading software solutions that enable us to provide an even better service for our customers and partners.

FieldView

Our proprietary software

Providing fully automated, end-to-end engineer scheduling and management. It is a centralised control system for every ticket and every engineer across the globe and gives customers real-time visibility of how our team is looking after their business.

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TrainView

Our proprietary global e-learning platform

Delivering bespoke online training programmes, assessments and onboarding. It ensures engineers are always suitably trained, compliant and accredited before arriving on site to work for your organisation.

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Explore more from our IT Managed Services

A helping hand, anytime

Getting expert advice, round the clock, can save your company time, money and stress.

Speak With The Team

Call us on +44 (0) 1344 948 888