Case Study
A co-managed IT programme to keep Gate-A-Mation running and growing
• 8 min read
Overview
Proactive IT management and cyber security for a UK SME
Gate-A-Mation are UK leaders in designing, installing and servicing automatic gate systems with over 12,500 customers across the UK.
A&O IT Group's affordable monthly Packaged Services solution removed the hassle and risk for Gate-A-Mation so they can stay secure and productive without downtime or business continuity concerns.
Solutions for your business
The Challenge
Services company Gate-A-Mation were growing but IT management was holding them back.
Up until this point the team had been looking after their IT in an ad-hoc way. With employees now focusing increasingly on their specialisms, times changing towards greater digital and remote working and a more threatening cyber environment, they decided it was time to bring in additional, dedicated IT resources.
Gate-A-Mation wanted support across their IT programme including security, network and enabling efficient day-to-day operations. Knowing their systems are up to date, secure in today’s complex cyber environment and able to recover from disaster effectively was important to them. They were also looking for project consultancy to build on their expertise.
Solution & Benefits
We started with a consultation and health check to identify network, security and operational issues, then worked with the Gate-A-Mation team to develop their IT programme by bringing in extra resources, knowledge and capacity to report on the status of their systems.
The support enabled Gate-A-Mation to delegate aspects of IT management with the confidence that the solution is reliable and secure. Our solutions have been thoroughly tested, validated and developed from a fifty year heritage and worldwide resources. We use them on ourselves first as part of the validation process. Our deep cyber expertise was particularly helpful in complementing their in-house knowledge and managing potential threats.
Providing peace of mind that IT systems are secure, proficient and capable of effective disaster recovery.
Reactive technical support and consultancy provided by unlimited help desk support and a dedicated account manager.
Freeing up more of the Gate-A-Mation team’s time to focus on their specialisms and other business-critical work.
When Gate-A-Mation replaced all of the desktops in the office, we saved them hours of work by sourcing, procuring and delivering the new kit.
Regular meetings and monthly site visits to report on the performance of the programme and the health of Gate-A-Mation's systems.
Ongoing support with ad-hoc IT projects, such as managing Gate-A-Mation’s phone system migration to Azure and providing resource on the ground
Better cost control and enhanced business performance
Reduction of the time taken to escalate and fix issues.
Reduce business risk and hassle with expert IT Support
Improve your current IT arrangements with specialist resources, including expertise, a responsive service desk and deep cyber knowledge. Free up your team’s time to better focus on core business.
Contact the team
