Ultra-responsive IT support across the world
Our proprietary software, FieldView, provides fully automated, end-to-end engineer scheduling and management.
It is a centralised control system for every ticket and every engineer across the globe and gives you real-time visibility of how our team is looking after your business.
Fieldview enables ultra-responsive IT support, reduced service desk time and vastly improved management data in real-time and at a reduced cost. It empowers our global field force of 1,000+ engineers to resolve incidents faster while keeping you up to speed with every development.
30,000+ TRANSACTIONS RESOLVED MONTHLY
600+ GLOBAL APP USERS EACH MONTH
1,000+ ENGINEERS REGISTERED
120+ COUNTRIES COVERED
Benefits of FieldView from A&O IT Group
Service Level Agreements
Every engineer is measured against the Service Level Agreements for your business.
Local language support
Our engineers all speak local language and technical English.
Every engineer is trained to fully understand your organisation’s specific IT support requirements.
Automated incident management
Everything from incident logging and engineer allocation to reporting and cost management is fully automated, reducing response time and, as a result, cost.
Consistent service across the world
Your business will receive the same high level of service and end user support wherever you are located.
Global real-time visibility
Complete overview and live status of field engineers across the globe, giving accurate location details, progress updates and reporting against specific SLAs.
FieldView can be tailored to address specific challenges through bespoke dashboards, alerts, reporting, SLAs and call processes.
Live cost management
Real-time cost of service provision and cash flow management, reducing unnecessary administration tasks.
Management system connectivity
FieldView can be linked with major external management systems via EDI or API connections.
Ever-improving quality of service
Dedicated development and customer satisfaction team who always striving to achieve continual improvement.
Stock control and tracking
Fieldview has a dedicated logistics and stock control module that manages the storage, delivery and collection of thousands of pieces of hardware for our clients. It monitors handoffs with 3rd parties as stock is tracked at all points in the logistics loop.
Full integration to your field management tool
Integrates seamlessly with your own ticketing system, removing the need for costly double keying and the possibility of human errors between systems.
Can I use FieldView with an external service management platform?
Yes, FieldView connectivity with service management platforms such as Remedy and ServiceNow can be achieved through an EDI or API connections.
Will our systems and data be secure when connected to FieldView?
Yes, our systems are fully protected and aligned with ISO 27001 best practices. We also meet all European Data Security and GDPR standards.
How can I be sure that I will get a top quality engineer on-site?
All our engineers are carefully selected, pre-vetted and fully trained to your required standards before they start working for you.
How often can I review service performance?
You will have access to your own customisable portal where you can monitor service performance in real-time, including checking engineers are on-site, viewing calls that have breached SLAs and customer satisfaction statistics.
A&O IT Group Proud to be Awarded ISO 45001 Certification
A&O IT Group are very pleased to announce that we have successfully…